Customer Service – Northlake Farms Blog
https://www.northlakefarmsapts.com/blog/tag/customer-service/
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1 https://wordpress.org/?v=7.0Northlake Farms Receives Resident Satisfaction Award for 2018 from SatisFacts
https://www.northlakefarmsapts.com/blog/2019/02/13/northlake-farms-receives-resident-satisfaction-award-for-2018-from-satisfacts/
Wed, 13 Feb 2019 14:56:00 +0000http://www.northlakefarmsapts.com/blog/?p=127With Buckingham’s continued dedication to resident satisfaction, we are ecstatic to announce that 30 of our properties received Resident Satisfaction Awards for 2018 from SatisFacts. Property managers and team members took strides in improving their overall customer service tactics, which resulted in the increase of SatisFacts award winners from six in 2016, 25 in 2017…
]]>With Buckingham’s continued dedication to resident satisfaction, we are ecstatic to announce that 30 of our properties received Resident Satisfaction Awards for 2018 from SatisFacts.
Property managers and team members took strides in improving their overall customer service tactics, which resulted in the increase of SatisFacts award winners from six in 2016, 25 in 2017 and now 30 in 2018!
Each property received at least a 4.0 (on a five-star rating) score on their annual surveys sent out to residents and prospects with a minimum of 25 surveys completed.
SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to undecided prospective residents, residents after move-in, residents after service is completed in their home, and to residents near the expiration of their lease, Buckingham properties are always able to keep up with customer satisfaction. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that the team can then meet their residents’ needs.
Buckingham Companies' vision is to maintain an excellent reputation and integrity of our brand while delivering exceptional results. The properties who made this list exceed our vision on a daily basis!
]]>127Maintenance Q&A for Your Apartment Home
https://www.northlakefarmsapts.com/blog/2018/10/19/maintenance-qa-for-your-apartment-home/
Fri, 19 Oct 2018 13:18:00 +0000http://www.northlakefarmsapts.com/blog/?p=109What are garbage disposals designed for? Small amounts of leftover food from your plate such as any small amount of carrot peelings, tomato chunks, and strawberry stems. What should not go down the garbage disposal? Anything that isn’t biodegradable food and/or items like plastic, metal, cigarettes, animal bones, hamburger, cooking oil or grease, eggshells, potato…
Small amounts of leftover food from your plate such as any small amount of carrot peelings, tomato chunks, and strawberry stems.
What should not go down the garbage disposal?
Anything that isn’t biodegradable food and/or items like plastic, metal, cigarettes, animal bones, hamburger, cooking oil or grease, eggshells, potato skins, rice or pasta, corncobs, seafood shells or shrimp. These items can easily clog your disposal even in small quantities.
What items can I store in my utility closet?
Only the water heater and furnace should occupy your utility closet(s). Other items stored here may prevent our staff from completing maintenance-related tasks and they may be hazardous to the equipment.
Why do I have partial power in my apartment?
You may need to check the breaker or the GFI outlet in your apartment. Every resident has their own breaker box and every outlet within four feet of a water source should have a GFI outlet. The GFI outlets are the ones with the buttons on them to reset the outlet. If you have partial power, try checking out your breaker and GFI reset buttons to make sure everything is ok!
What do I do if I come home late at night and I’m locked out?
You can call us using the emergency maintenance line at any hour of the day or night for help. The fee for a lock out is $25 and this fee will be charged to your resident ledger.
Can I call someone if there is an emergency in my apartment?
Yes, please call 911 first for any life-threatening emergencies such a fire or domestic disturbance. Then call our emergency maintenance staff for help or for any non-life-threatening emergencies. We are happy to help for those times when you are not sure if something is an emergency.
What is considered an emergency maintenance request?
Emergency requests include any non-contained leaks, non-functioning toilets (if it is your only toilet), a/c or heat not working during hot/cold temperatures, smoke detector beeping, security breach, total loss of power, flood, broken window, someone parked in your assigned spot (please identify your spot number, the car description, and if there is a tag in the car), non-functioning refrigerator, building entry door not functioning, or frozen/broken pipe.
Can I submit an emergency request online?
Please submit all requests by calling our office during the day or leaving a message with the property's direct line. We do not receive the online requests submitted after hours until the following business day.
Who should I call if my neighbors are noisy?
The office or maintenance staff is happy to handle any concerns regarding noise that can be handled without police intervention. For any loud arguments, excessive music, partying, etc., please contact the police. You may call 911 for life-threatening situations or the non-emergency police line for any other concerns.
Should I turn off my a/c or heat when I leave town?
Our staff suggests lowering the heat or increasing the a/c by 2-3 degrees instead of shutting it off completely so that the equipment runs more efficiently. Please do not turn off your heat during very cold months so that you do not come home to a frozen pipe!
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109Northlake Farms receives Resident Satisfaction Awards for 2017
https://www.northlakefarmsapts.com/blog/2018/02/09/northlake-farms-receives-resident-satisfaction-awards-for-2017/
Fri, 09 Feb 2018 18:24:00 +0000http://www.northlakefarmsapts.com/blog/?p=82With Buckingham Companies continued dedication to resident satisfaction, we are ecstatic to announce that 25 of our properties received Resident Satisfaction Awards for 2017 from SatisFacts. Property managers and team members took strides in improving their overall customer service tactics, which resulted in the increase of SatisFacts award winners from six in 2016 to 25…
]]>With Buckingham Companies continued dedication to resident satisfaction, we are ecstatic to announce that 25 of our properties received Resident Satisfaction Awards for 2017 from SatisFacts. Property managers and team members took strides in improving their overall customer service tactics, which resulted in the increase of SatisFacts award winners from six in 2016 to 25 in 2017.
Each property received at least a 4.0 (on a five-star rating) score on their annual surveys sent out to residents and prospects with a minimum of 25 surveys completed.
SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to undecided prospective residents, residents after move-in, residents after service is completed in their home, and to residents near the expiration of their lease, Buckingham properties are able to keep their finger on the pulse of their customers’ satisfaction at all times. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that the team can then meet their residents’ needs.
]]>82Recognized as a 2016 Top Rated Awarded Property from ApartmentRatings
https://www.northlakefarmsapts.com/blog/2017/08/16/recognized-as-a-2016-top-rated-awarded-property-from-apartmentratings/
Wed, 16 Aug 2017 17:26:00 +0000http://www.northlakefarmsapts.com/blog/?p=31Buckingham Companies is proud to announce that almost half of its portfolio is recognized with the Top Rated Award from ApartmentRatings in 2016. For many of the communities, this is their third or more year winning this award. Thanks to each of the community’s residents, they were able to earn this recognition from positive and…
]]>Buckingham Companies is proud to announce that almost half of its portfolio is recognized with the Top Rated Award from ApartmentRatings in 2016. For many of the communities, this is their third or more year winning this award. Thanks to each of the community’s residents, they were able to earn this recognition from positive and honest feedback provided by residents on each community’s profile through ApartmentRatings.
These annual awards recognize properties with outstanding resident satisfaction as measured on ApartmentRatings.com. Only 5% of apartment communities nation-wide receive this award. Criteria for this accomplishment includes:
10+ total reviews
5+ reviews in 2016
Overall recommended score of 70% or greater
Northlake Farms Apartments:
ApartmentRatings score: 3.5 out of 5
SatisFacts score: 4.3
88% of reviewers recommend this property
Even the first-time visitor notices that Northlake Farms in Gurnee is a different kind of community – one you would love to call home. Northlake Farms offers one and two-bedroom apartment homes with private entrances and balconies providing a quiet escape from the busy day. Amenities include a swimming pool, a jogging and walking track, and lots of green space at the picnic area. Northlake Farms Apartments offers programs designed to keep rents affordable for moderate income households.
“I've enjoyed living here at Northlake Farms. The staff is very professional and courteous. My neighbors are friendly. I love the location. The grounds are well kept and parking is always available.” – verified resident review on ApartmentRatings
]]>31Top Rated Community According to ApartmentRatings.com
https://www.northlakefarmsapts.com/blog/2015/05/19/top-rated-community-according-to-apartmentratings-com/
Tue, 19 May 2015 16:20:00 +0000http://www.northlakefarmsapts.com/blog/?p=23Less than 6% of apartment communities nationwide earn this recognition, and that is why we are honored to make the list of “Top Rated” communities on ApartmentRatings.com. At the time the ratings were calculated, the communities had to have a minimum of 10 total reviews, 5 of which had to be written in 2014. We'd…
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Less than 6% of apartment communities nationwide earn this recognition, and that is why we are honored to make the list of “Top Rated” communities on ApartmentRatings.com. At the time the ratings were calculated, the communities had to have a minimum of 10 total reviews, 5 of which had to be written in 2014. We'd like to thank our residents and visitors who have taken the time to share their experience online and provide helpful feedback.
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23Northlake Farms Awarded for Exceptional Customer Service by Satisfacts Research
https://www.northlakefarmsapts.com/blog/2015/04/09/northlake-farms-awarded-for-exceptional-customer-service-by-satisfacts-research/
Thu, 09 Apr 2015 20:28:00 +0000http://www.northlakefarmsapts.com/blog/?p=10We partner with Satisfacts Research to survey our customers on their level of satisfaction. For 2014, we were recognized amongst hundreds of management companies nationally with an award for providing Exceptional Customer Service. This award was given for averaging a 4.57 out of 5 score on all surveys conducted. If you want to learn more…
We partner with Satisfacts Research to survey our customers on their level of satisfaction. For 2014, we were recognized amongst hundreds of management companies nationally with an award for providing Exceptional Customer Service. This award was given for averaging a 4.57 out of 5 score on all surveys conducted. If you want to learn more about all the ways that we focus on CUSTOMER FIRST, contact us today!
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